Paying to Death

I’m an advocate for a public healthcare system. Why? There’s no incentive to have a healthy population when the whole system is privatized. Instead of preventing illnesses and tackling health issues at the root, a privatized healthcare system will look at treatment rather than prevention. There’s no money to be made if the population is healthy.

However, a public system should not equate an inefficient system. Unfortunately, that’s how it is in Quebec. Endless bureaucracy, inefficient staff, and an entrenched culture of inefficacy is what we have. Make no mistake, there are very hard working individuals, but the system as a whole seems to promote inefficient practices.

Similarly to how a private system has no incentive to deal with the root cause of illnesses, our public system and government seems to have no interest in dealing with the root cause of our highly expensive healthcare. In fact, rather than enforcing better management practices and looking at strategically cutting costs, our Quebec government, with the help of our Finance Minister Raymond Bachand, have decided to “solve” the problem by increasing fees and raising taxes; A recipe for disaster if you want my opinion. The new budget calls for a 2% increase in the sales tax, added healthcare fees, and the possible introduction of a deductible.

So tell me this dear government, why not even attempt at reducing cost from within rather than pushing on the problem to the population? Here’s one simple idea, let’s put in place performance based management like corporations do? Honestly, let’s look at the healthcare system as what it is, a large system, and introduce operational excellence and various cost cutting measures. Stop avoiding the issue and address it once and for all. Will the 2% increase in sales tax really solve the problem? To me it sounds more like it will hinder the economic recovery.

Sometimes it feels like our ministers earn their positions by picking a random title in a hat. Look at that, they’re really proud of themselves. By the way, insulting another culture is not a proper way of defending your budget Mr. Bachand. See the full story on CBC here .

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Red Ocean, Blue Ocean, or Brown Swamp Strategy?

Before I get started on this article, I just want to mention that I just graduated from my MBA. It’s been quite an interesting journey. Now I can take a step back and fully embark on my next project. Also I would like to apologize for not posting a new article in a month; needless to say that I was a tad exhausted in the last few weeks. But now I’m back and will continue to write articles on my blog.

My last MBA class was Business Strategy. It was interesting but lacked, in my opinion, substance and creative thought. What’s exciting about business strategy is that it encompasses every business discipline. To be an exceptional strategist you need to be strong in all aspects and have a holistic vision of the company. With my strong generalist profile, forward thinking, and integrative mindset I believe there holds a good future for me in business strategy. At the end of the course we touched on the Red and Blue Ocean strategies. Here’s a description of these concepts from WikiPedia:

Red Oceans are all the industries in existence today—the known market space. In the red oceans, industry boundaries are defined and accepted, and the competitive rules of the game are known. Here companies try to outperform their rivals to grab a greater share of product or service demand. As the market space gets crowded, prospects for profits and growth are reduced. Products become commodities or niche, and cutthroat competition turns the ocean bloody. Hence, the term red oceans.

Blue oceans, in contrast, denote all the industries not in existence today—the unknown market space, untainted by competition. In blue oceans, demand is created rather than fought over. There is ample opportunity for growth that is both profitable and rapid. In blue oceans, competition is irrelevant because the rules of the game are waiting to be set. Blue Ocean is an analogy to describe the wider, deeper potential of market space that is not yet explored.

Creating a Blue Ocean is extremely difficult and requires uniquely creative and innovative thinking. In addition, any business embarking in this journey will be taking huge risk since there is no industry benchmark, no guidelines, and no points of reference; You’re creating the market. Not everyone is willing to take this risk.

If the Red Ocean represents all the industries in existence today and a Blue Ocean is the new market space yet to be defined, then what is a Brown Swamp? I don’t know for you, but as a kid I was a huge fan of Slush Puppie!! I would drink one every day in the summer. What I liked the most is to mix EVERY flavor – we called it the Swamp because of the brown color it had. Well similar to a Slush Puppie that mixes every flavor, I see the Brown Swamp business strategy as a disorganized mashup of strategies and functional tactics that, taken individually, make a lot sense. So what happens when you take a bunch of good strategies and put them all together without proper ordering? I believe you end up with a disordered and inefficient long-term business strategy – a Brown Swamp.

With that being said, I believe that Order of Execution is critical in successfully running a business. You may have many good strategies, but if they’re not executed in the proper order it will be difficult to succeed. To illustrate this point I’ll take one of my past pet projects which I briefly introduced in my article entitled 6 things NOT to do when starting a business – Part 1. The project was a multi-media mashup application. The long term functional plan for this project included among other objectives:

  1. Develop the core platform, focused on the mashup tool (scrapbooking)
  2. Develop complimentary multimedia applications, including: a) Online Photo Editor a la Photoshop, b) Online Video Editor
  3. Offer an Online Storage service to backup your multimedia files

Based on this sequence, the entire project relied on the success of the “scrapbooking” platform. The whole strategy assumed a successful launch of this application and thereafter allowing the introduction of other value-added tools and services. As you now know, this scrapbooking application wasn’t a success (in a short timeframe) for numerous reasons that I won’t cover here today. From this, we see the importance of short-term objectives and tasks that makeup the long-term strategy. How would it have panned out if I had chosen to use the online Photo Editor as the core platform? Hypothetically, the project could have been acquired by Google , assuming I had started development sooner. To prove my point, Google just recently acquired Picnik, an online Photo Editing application.

My point here is that strategy is important, but without proper execution, your $1bn strategy may have little value.

Will you be the next big business acquisition?

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Execute or…

Time flies really fast. Sometimes I feel like time is this supersonic jet that passes you by leaving you behind. Everything around you moves and changes at supersonic speed. Everything but you. I don’t know if anyone can relate to this feeling, but I get this once in a while. It’s quite strange really. That’s when I realize that execution is key. You have to be swift and fast; you have to execute now. I don’t want to look at the jet pass by, I want to be in it. I want to move fast but be in control, allowing me to slow down, stop, turn, and maneuver as needed. One day I want to be able to look back and say: “wow, I’ve done a lot of mileage. I’ve seen many places and done many things – great things”. So let this be a reminder. If you don’t want to wake up one day and think of all you COULD have achieved and done, then stop dreaming and execute. That’s one of the key reasons I decided to embark in my Social Enterprise journey. It might not work out as planned – actually it most certainly won’t turn out as planned – but in the end I will have executed and realized a great achievement by itself.

Dreaming is good, but executing and achieving is better! :)

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How Much Is 10,000 Twitter Followers Worth?

Have you ever asked yourself how much is a Twitter follower worth, from a business (sales) perspective? How about 10,000 or even 50,000 followers like I’ve seen so many times? What about 50,000 Facebook fans?

Think about it. You or your company spends countless hours on Twitter and other social media platforms in a hope to gain visibility, fans, followers, groupies, or whatever the term. But do you actually know what your conversion rate actually is? Of all those Twitter followers and Facebook fans, how many actually read your blog, register to your website, or dare I ask, actually purchase your products? In traditional marketing a good deal of effort is allocated to evaluating the efficacy and return on marketing campaigns because of the campaigns’ high cost. Whether you’re posting ads in a magazine or giving out promotional product samples, it takes time and a good deal of money. With the advent of “free” online social marketing, this “efficacy analysis” is something we may not think thoroughly about or even consider at all. If that’s the case, I believe we’re heading straight for the ground. Remember, countless hours are spent on these strategies which in the end may result in high cost, regardless of the apparently free advertising platform.

I’ve actually been doing some “field research” for the past few months on Twitter, Facebook and other social media platforms. I participate, I observe, I analyze. For one thing, I can tell you that very, very few of my Twitter followers have actually clicked on any of my blog posts linked on my tweets. Well, perhaps my titles aren’t too appealing to some, but nevertheless I would expect higher conversion rates for supposed “followers”. That’s why you should always know how efficient your online campaign really is – you need to put your effort where there’s an actual ROI! To do this, look at the statistics available to you. For instance, there’s an interesting piece of information on WordPress’ Blog Stats feature called Referrers. This let’s you see where your blog visitors are coming from. So if they clicked on a link from Twitter, Facebook, or somewhere else, you’ll know. Google Analytics actually provides such a feature with more details, so if you’re hosting your blog, I would readily advise everyone on using it.

So ask yourself a few questions:

  • Is there really any value in having all those Twitter followers and Facebook fans?
  • What’s my actual conversion rate?
  • Is there a conversation between me (my company) and my followers?
  • Are they engaged in the conversation?
  • If becoming a Follower or a Fan wasn’t as easy as a single mouse click, would they actually be part of my network?

I’d love to hear from anyone that has had great conversion rates from their online social marketing campaigns using Twitter and the likes!

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I’m a Super Hero – I’m Going Social

Since I was child I have always had a desire to help others. I would help my parents clean the yard then cross the street and help my neighbors. Not too typical for a kid I must say. But there’s always been something that has motivated me to do well and be helpful. For some reason, as I grew older, I lost part of that drive to make a difference. But in the past years it came back and this year I decided to take action on this desire to help and make a difference. I’m going social. No, I’m not becoming a socialite striving for attention and hopping from parties to parties. The yet-to-be-revealed project I’ve been discussing on this blog is actually a Social Enterprise; but not just any social enterprise, a for profit social enterprise.

For those unfamiliar with the term, Social Enterprises are businesses with a social and environmental mission. This mission is at the core of their activities and is the purpose of their existence. My new enterprise will hold ethics, social implication, and environmental sustainability at its core. Not an easy task. In fact, successfully running a traditional business is quite a challenge by itself, making successfully running a for-profit Social Enterprise an incredible feat. As Doug Richard of School for Startups points out, a successful social entrepreneur is basically a super hero.

People who build a successful social enterprise are frequently great innovators, exceptional business strategists, amazing sales professionals, effective business managers and true philanthropists. If I have a definition of a business “Super Hero” that’s probably it.

So here I am finishing my MBA and embarking on a side project that requires super hero skills. But make no mistake, I will prevail. This project will see the light and will succeed.

I invite you to check out Doug Richard’s School for Startups article on social enterprises here http://www.schoolforstartups.co.uk/2009/12/26/this-is-a-test-post/

Have a great weekend everyone!

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Thinking For the Future, Living In the Present

I realized something tonight. Actually, I don’t think it’s the first time I realize it, but it’s the first time I really think about it. It’s good to think with the future in mind but it’s also important to live in the present. It may sound surreal, but I’ve been thinking and living in the future for too long. As a thinker and “planner”, I always consider where we’ll be in the next year or beyond and I act accordingly. My wife and I like discovering new things and living in new places, so we’re always open to go live in a different country. Sometimes however, like it is now, there are constraints that prevent us from living abroad – it can’t always be your way, or can it? Because of this keen desire to live abroad, we’ve been preventing ourselves to get fully established wherever we end up. For instance we don’t buy too much furniture and don’t buy a house. But I just realized that this is a mistake, it’s a behavior that constantly puts you in a transient state filled with uncertainty. You force upon yourself this uncertainty and as a result end up being on the edge, ready to go. You prevent yourself from living the moment and simply living your life. You always think of what might be coming next. 

I also realized that this applies to business. Yes, it’s important to plan for the future and strategize accordingly, but the future is the future. You can never be certain of what will happen no matter how much data you have to back it up. I think that in business this translates to spontaneous decisions and execution. You have to think and act fast, in the moment. You can’t always make a decision because of what may or may not happen down the line. Sure you can consider it, but you can’t base all your decisions on this hypothetical vision of the future you may have.

If you think for the future and live in the future, you end up not living and not executing on anything.

Think for the future, live in the present!

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Do You Have the Will to Move Forward?

I often look back at what I’ve accomplished in the past years and reflect on where I’m currently at in life. Some days I’m proud, other days I feel like I barely accomplished anything. There are even days where I feel like I’ve been regressing, pushed back to the beginnings. It’s as if I started on the fast river and recently have ended up in a mountain lake with no way out. All I can do is row, but all I do is end up moving in circles, always coming back to the starting point. The more I row, the more I stay in the same place. When I feel that way, it all seems like I’ve lost all Will to move forward. I’ve given up and accepted the current state as a permanent one – a state that can’t be changed.

Recently I’ve realized that I’m a planner. I like thinking about strategies and putting plans in place, but for some reason I’ve had trouble with executing. I’ll come up with great ideas, plan it out, but in the end I won’t act upon it. Perhaps it’s because I spent so much time planning it. Or perhaps it’s just my nature, my shy personality that’s holding me back, as if life and business projects were a cute girl you don’t have the guts to go talk to as a young teen. What’s holding us back, really? Maybe we just don’t have the will to go and move forward. Or perhaps it’s because as we grow older we become more cautious. However, when you think about it, if anything, we should push harder and move faster as we grow older – time is slowly running out. Why be lethargic and complacent? Look yourself in the mirror and slap yourself in the face if needed, but just stop this nonsense and step it up. Act now. Always think before going forward, but move forward.

That’s one reason I’ve given myself this one year ultimatum to move forward, change, and make a difference. At the time I’m writing this, I’m embarking in week 5 of this one year epic journey. This will be an awesome year, you can count on it. I’m no longer staying still, that’s a certainty.

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